Gunnersville Concert Series Gunnersville Concert Series

Gunnersbury Park
London

Access Customers

We want Gunnersville to be an event that is accessible for all. To ensure we have the correct level of facilities we ask customers to apply for access to the facilities they require.

To apply you must first purchase a standard ticket for however long you wish to attend the Event Once you have purchased your ticket we ask you to complete and submit our online Access Requirements form.

Our application form consists of several questions regarding your requirements at the event. Along with this, we ask for supporting documentation for validation of your request.

Please ensure to read all our information before applying, our Access scheme allow you to apply for the following facilities:

  • Wheelchair accessible viewing platforms
  • Accessible car parking – limited availability
  • PA (Personal Assistant) ticket – at no extra charge
  • Accessible toilet facilities

If a customer is unable to attend the event without a PA then we can provide an additional ticket at no extra cost. Customers wishing to apply for a PA Ticket should buy their own ticket but not one for their PA.

You will then need to apply for a PA ticket via our Access requirements application form. If you are not offered a ticket for your PA our team can advise on the procedure.

Please see our terms and conditions for a detailed list of documentation we accept when approving PA tickets.

You can now apply for Disabled Access facilities and a PA ticket via our application form, please ensure you attach documentation to your application.

Applications will close on Monday 2nd September.

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It is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary PA ticket:

  • Any level of DLA
  • Any level of PIP
  • Medical Professionals letter
  • Armed forces Independent payment
  • War Disablement Pension
  • D/deaf or blind registration
  • Nimbus Access Card
  • Blue badge – only accepted as adequate evidence for parking/drop off access

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing.

If you unable to include your documentation please state in ‘Addition Notes’ that it has been forwarded either by fax, email or post.

VIEWING PLATFORMS

We will have a viewing platform at Gunnersville. There are a limited number of seats on the viewing platform and seating is provided on a first come first served basis.

Personal Assistants are welcome to use the seating on the platform unless an access customer requires a seat.

The viewing platform has a very limited capacity and is strictly for access customers plus 1 PA only.

To book your place on the viewing platform you need to complete the Access Requirements form.

There is a wheelchair accessible ramp at the viewing platform.

CHARGING POINTS

Wheelchair and mobility scooter charging points are available at the viewing platform.

TOILETS

Wheelchair accessible toilets and standard toilets will be located at each of the viewing platforms. You can apply for the use of this facility in your Access Requirements form.

ACCESS GUIDE & MAP

We produce a free Access Guide. It contains maps, details and locations of facilities, distances between attractions and other helpful information.

It will be sent to the Access customer a week before the Event via email.

Please check the pre-event information you are sent by the Access Team. You will receive this information a week before the Festival. It will have specific information on what to do when you arrive onsite.

Please refer to the travel information, if you are concerned about your arrival to the event please contact the Access team for advice.

SITE LAYOUT & GROUND CONDITIONS

Gunnersville takes place at Gunnersbury Park London, we will update these pages with detailed information of the site layout, accessible entrance and relevant distances between attractions.

Please prepare for all weathers and note Gunnersbury Park is a greenfield site with very limited hard standing walkways and pathways. In the event of inclement weather mud and puddles is very likely, the weather can have a big impact on maneuvering around the Arena so please consider this when deciding on what equipment to bring.

MEDICATION

If you need to bring medication with you, please bring a doctor’s letter or prescription if it is not easily recognisable there will also be a fridge available if you require cold storage for your medication. Please contact the Access team should you need more advice or guidance.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available, there are clinical professionals based at the medical facilities. The medical facility would also have contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards will be working and present in the Arena.

They are briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security or Stewarding Team.

Please note that our Accessible Facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and there are not many places to sit.

We work with Attitude is Everything a charity set up to improve Deaf and disabled people’s access to live music. We have been working in partnership with them for over 15 years.

Attitude is Everything supports the music industry to make live music events more accessible. Having begun as a pilot project in 2000, they are now a fully independent charity and part of Arts Council England’s National Portfolio of organisations.

For more information please refer to their website:
http://www.attitudeiseverything.org.uk/

Although, the website does contain a lot of information we do understand that some customers will need to contact us directly.

Email : [email protected]
Phone: 0207 009 3490/ 0207 009 3487

Our phone lines are open from Monday – Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)